with free DVD
The 10 Rules for Creating a Service Culture
By Mac Anderson (about
Someone once said, "Life is like a game of tennis. The player
who serves well seldom loses." The same can be said for any
business on the planet. There are many books written about service,
however, this book keeps it simple. 212° Service presents
10 simple, but engaging rules of service that can be read by every
member of your team in less than 30 minutes.
You may know the 212° concept for the Simple Truths original
bestseller 212° the extra
degree written by Sam Parker and Mac Anderson.
212° Service is written specifically for businesses and is
all about creating a service culture. In case you are not familiar
with the 212° concept, here it is in a nutshell:
At 211° water is hot. At 212°, it boils. And with boiling water,
comes steam. And steam can power a locomotive. The one extra degree
makes the difference. This simple analogy reflects the ultimate
definition of excellence. Because it's the one extra degree of
effort, in business and life, that can separate the good from the
This book is written with real life examples that will have your
team coming up with ideas that apply specifically to your
Practical and Inspiring
From Catherine Clift of Indianapolis,, Indiana on 5/15/2011.
From Mary Hawks of Topeka, Kansas on 4/5/2011.
From Donna Brooks of Paris, Texas on 4/5/2011.
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