212 Service with free DVD

212° Service with free DVD
The 10 Rules for Creating a Service Culture
By Mac Anderson (about the author)

• A must read for any business that desires a workplace full of passion, respect for each other, kindness and fun!
• When your employees adopt the 212° Service philosophy and make it part of your company culture, the results are astounding!
• A must read for every leader!

Someone once said, "Life is like a game of tennis. The player who serves well seldom loses." The same can be said for any business on the planet. There are many books written about service, however, this book keeps it simple. 212° Service presents 10 simple, but engaging rules of service that can be read by every member of your team in less than 30 minutes.

You may know the 212° concept for the Simple Truths original bestseller 212° the extra degree written by Sam Parker and Mac Anderson. 212° Service is written specifically for businesses and is all about creating a service culture. In case you are not familiar with the 212° concept, here it is in a nutshell:

At 211° water is hot. At 212°, it boils. And with boiling water, comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it's the one extra degree of effort, in business and life, that can separate the good from the great.

This book is written with real life examples that will have your team coming up with ideas that apply specifically to your industry